Workplace Engineering Track Engineer at N Consulting Ltd

Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP,Citrix Xen Deskside,Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD Azure, 

Key Responsibilities:

·       Handling the voice calls, chat and emails in English and Dutch

·       Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets

·       Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties

·       Respond to customer inquiries, feedback, and compliments

·       Use Remote Desktop tool to assist the end users as required

·       To diagnose and resolve software and hardware incidents, including operating systems related incidents.

·       To install and configure new IT software

·       Ability of multi-tasking and operate under pressure

·       Other Service Desk related tasks

Requirements

• Good telephone manner, good communication skills and positive attitude.
• Candidates should be open to work in shifts environment
• At least 2 years work experience in Technical Help desk/Service desk
• Proficiency in spoken and written English and Dutch 
• Flexibility to work on shift schedules (weekend)  
• Strong problem solving and analytical skills 
• Experience with MS Office/Windows 10/11 software. 

Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory

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