Job Description: -
The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:
- Microsoft Client OS (Win10, 11)
- Active Directory & it's services, DHCP, DNS
- Print and File share services
- Hardware Break-fix
- Patch Management
Detailed Job Description
- Possess 5+ years of relevant experience.
- Experience with Microsoft desktop operating system and Windows application deployment, configuration and management
- Windows Client Administration
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Identify, log and resolve technical problems with software applications or network systems
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Where required, administer and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Maintain client databases with up-to-date solutions and clear record of activities
- Explain and document technical issues in a clear way to clients
- Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
- Develop in- depth technical knowledge and domain expertise within End User Computing technologies
- Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 ,11 support, migration & Deployment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment
- Communication and Analytical skills
Desirable (not mandatory): Relevant technical & process certifications:
- ITIL V3