15+ years in IT services, with significant experience in delivery leadership within Financial Services
Role Overview
- drive customer outcomes ,
- lead metrics driven project management ( not only report but manage ahead ) ,
- widespread technical appreciations across cloud , data , apps , platforms etc .
- Stakeholder business to reach management as an authoritative pm .
Key Responsibilities
Delivery & Execution
- Oversee multiple technology programs/projects within Financial Services Vertical
- Ensure delivery on time, within scope, and within budget
- Conduct daily/weekly delivery reviews to track progress, risks, and dependencies
- Ensure adherence to customer-defined ways of working and governance
- Drive adoption of Agile methodologies and best practices
Governance & Stakeholder Management
- Establish and drive structured governance cadence (daily, weekly, monthly reviews)
- Act as the first point of accountability for delivery
- Engage with senior client stakeholders to understand business priorities and align technology delivery
- Build strong relationships and ensure high client satisfaction
Escalation & Risk Management
- Proactively identify and mitigate risks across programs
- Own and manage escalations end-to-end, including customer communication
- Demonstrate strong ability to influence and reassure clients during critical situations
- Commercial Ownership
- Support P&L (top line and bottom line) for the engagement
- Drive revenue growth, margin optimization, and cost control
- Support and contribute to proposals, solutioning, and new business opportunities
Resourcing & Talent Management
- Work closely with competency and recruitment teams for efficient fulfilment
- Manage and mentor delivery managers and technical leads
- Build a high-performing, accountable delivery organization
- Innovation & Continuous Improvement
- Promote and drive AI adoption in SDLC to improve productivity, quality, and timelines
- Encourage a culture of innovation, continuous improvement, and engineering excellence
- Identify and implement automation and efficiency initiatives
Technical & Functional Expertise
- Strong working knowledge across Microsoft technology stack, Java ecosystems, enterprise ERP solutions, and cloud-native technologies
- Ability to engage in technical and architectural discussions with clients and teams
- Experience in enterprise-scale program delivery
Key Attributes
- Strong executive presence and communication skills
- High adaptability and problem-solving ability
- Ability to operate under ambiguity and drive outcomes
- Strong customer-first mindset with commercial acumen