Solution Architect (Cloud / AI) - The Hague, Netherlands at N Consulting Ltd

Role: Solution Architect (Cloud / AI)

Customer: Odido

Client:Hexaware

Location: The Hague, Netherlands (Waldorpstraat 60, 2521 CC Den Haag)

Is it Permanent / Contract: 3 months contract

Is it Onsite/Remote/Hybrid: Onsite

Start Date: Could be mid-Aug (15) or 01 Sep

Language: Dutch

Job Description:

Job Title: Solution Architect (Cloud / AI)

Experience: 10+ Years in Contact Center and 3+ Years in Genesys Cloud

Work Location: Netherlands

Language: Dutch

Job Description:

The Solution Architect has responsibility of understanding the customer requirement and design an optimal solution based on their requirements. You will support team in driving cloud / AI migration strategies for our customers by demonstrating the right solution set, migration strategies along with tools and techniques to drive the change.

• Primary Platform Skilled required in Design and Deploy is Genesys Cloud.
• 10+ years of Experience designing and deployment of customer experiences (CX). Out of which minimum 3+ years on Genesys Cloud for the AI enabled contact Center at the enterprise level
• Solution architect is responsible for Design, Deployment team in supporting the implementation Primarily on Cloud.
• Accelerate cloud / AI adoption in strategic accounts by providing deep technical expertise, aligned to Industry and our capabilities
• Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions
• Working knowledge with server-side languages such as Python / Node JS. 
• Strong knowledge in Front end scripting like EJS, JavaScript, Jquery
• Utilize large language models (LLMs) to develop natural language processing (NLP) applications and enhance AI capabilities.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Good Understanding with database technology such as MySQL, Oracle, and MongoDB.
• Experience with restful services, SOAP.
• Experience in handling GIT or any other versioning tools
• Familiar with Cloud hosting and storages
• Familiar with CRM systems.
• Good at Logical thinking and Analytical skills
• Preparation of customer documentation
• Presentations of the solution concepts to customers at management level
• Translates high level business goals into results, through cross functional collaboration, strategic planning, and alignment of resources
• Relevant experience with Contact centre as a Service (CCaaS), Conversational AI solutions like Voice BOT and Chat BOT
• Experience deploying CX technologies in telecom industry.
• Proven track record of strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world
• Good technical comprehension and excellent communication skills. Experience communicating with highly technical requirements and translating highly technical topics to business teams.
• Experience, desire, and comfort to build and work with teams located across many locations
• The ideal candidate will at least have a bachelor’s degree in a technical field (e.g., Computer Science, Engineering).