Job Summary and Responsibilities
· Strong understanding and knowledge in ITIL Processes
· Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers
· Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
· Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
· Develop standards , process and support and maintenance of existing environment
· Develop use-case scenarios for Testing
· Assist with analyzing and converting business requirements to system requirements
· Work with stakeholders to design testing strategies for development, QA and UAT environments
· Working knowledge of ServiceNow release upgrade process for implementation
· Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal
· Integrate ServiceNow applications with third applications using REST/SOAP APIs
· Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
· Require strong debugging and troubleshooting skills
· To be proficient in understanding end to end deployment process
Qualifications:
· 6+ years overall work experience with 4+ years’ relevant experience with ServiceNow developing core ITSM modules including, ServiceNow Integration, Scripting, Service Portal, Flow Designer, Incident, Problem, Change, Case ,Agent Workspace.
· ServiceNow Developer Certifications preferably CSA, CAD
· Strong verbal and written communication skills , proven technical leadership.