Service Now Developer ITSM with production support at N Consulting Ltd

Automation Serivces Engineering Team Member

Position:Associate

Experience: 5- 8 years

Role / Principal Accountabilities:
The Automation Services Operation team member will be expected to work with peers in other regions and operators to maintain a high level of service availability ServiceNow applications. Production Services personnel are expected to be well-versed in many ITIL Processes and able to administer them to help improve the effectiveness of the global technology organization. Automation Services Operation team member is expected to work in Asia/UK shift.

Skills & Experience Required:

 Bachelor’s degree in Computer Science or a related field
 3+ years of ServiceNow Development experience and/or Production support
 Good knowledge in Servicenow ITSM /CMDB /DevOps implementation
 Certifed implementation specialist -ITSM OR Certified Application Developer
 Strong technical background in designing and engineering custom solutions/applications in ServiceNow
 Good knowledge in Java script ,GlideAjax, script includes , UI policies, RESTAPI, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts, access controls, import sets and migration of update sets between different environments of ServiceNow.
 Good understanding in configuring the ServiceNow instance for various ITIL processes like Incident, Problem, Change, Service Request and Knowledge Management. Rich experience in Content Management, UI pages and Service Level management.
 Handson experience in ServiceNow instance upgrades and scheduled maintenance activities
 Working knowledge of Linux and Windows operating systems
 Passionate in providing high quality customer service and learning new technologies
 Strong and confident communicator with good interpersonal skills
 Able to take the initiative to investigate and follow-up with various stakeholders to resolve issues
 Solid understanding of release, deployment, and change management processes
 Self-motivated individual, quality and improvement focused