Automation Serivces Engineering Team Member
Position:Associate
Experience: 5- 8 years
Role / Principal Accountabilities:
The Automation Services Operation team member will be expected to work with peers in other regions and operators to maintain a high level of service availability ServiceNow applications. Production Services personnel are expected to be well-versed in many ITIL Processes and able to administer them to help improve the effectiveness of the global technology organization. Automation Services Operation team member is expected to work in Asia/UK shift.
Skills & Experience Required:
Bachelor’s degree in Computer Science or a related field
3+ years of ServiceNow Development experience and/or Production support
Good knowledge in Servicenow ITSM /CMDB /DevOps implementation
Certifed implementation specialist -ITSM OR Certified Application Developer
Strong technical background in designing and engineering custom solutions/applications in ServiceNow
Good knowledge in Java script ,GlideAjax, script includes , UI policies, RESTAPI, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts, access controls, import sets and migration of update sets between different environments of ServiceNow.
Good understanding in configuring the ServiceNow instance for various ITIL processes like Incident, Problem, Change, Service Request and Knowledge Management. Rich experience in Content Management, UI pages and Service Level management.
Handson experience in ServiceNow instance upgrades and scheduled maintenance activities
Working knowledge of Linux and Windows operating systems
Passionate in providing high quality customer service and learning new technologies
Strong and confident communicator with good interpersonal skills
Able to take the initiative to investigate and follow-up with various stakeholders to resolve issues
Solid understanding of release, deployment, and change management processes
Self-motivated individual, quality and improvement focused