Hi All,
Immediate openings for Service Now CSM/FSM in Gurugram Location
Exp: 6+yrs
Notice: Immediate
Type: Hybrid-3days office
Job Description:
ServiceNow CSM/FSM expert ? Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. ? Design, configure, and customize ServiceNow modules to optimize legal service processes such Customer Service Management and Financial Services Operations ? Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. ? Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. ? Perform system testing, troubleshooting, and issue resolution during the implementation phase. ? Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. ? Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. ? Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. ? Document processes, configurations, and solutions to create comprehensive user guides and training materials. ? Proven 6+ years? experience as a functional consultant or business analyst in legal services management. ? In-depth understanding of processes and workflows within organizations. ? Strong expertise in configuring and customizing the ServiceNow platform for legal service management. ? Excellent communication and interpersonal skills. ? Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.