Role: Service Desk Analyst
Experience: 3 years
Work mode: Onsite
Location: Aberdeen
Primary Skills
Staffing Remarks
Graduate with minimum 3+ years of experience in Service Desk
Good knowledge on O365 products
Monitor the Incident Management queue, assigning/reassigning and following up of tickets as per standard procedure
Experience in executing the service requests raised in the ticketing tool as per the SOPs provided to the team
Primary Skills
Staffing Remarks
Graduate with minimum 3+ years of experience in Service Desk
Good knowledge on O365 products
Monitor the Incident Management queue, assigning/reassigning and following up of tickets as per standard procedure
Experience in executing the service requests raised in the ticketing tool as per the SOPs provided to the team