Role: Service Delivery Manager
Location: London, UK
Is it Permanent / Contract: Permanent
Is it Onsite/Remote/Hybrid: Onsite
Service Delivery Manager:
Key point: Experience working in Service Based companies.
Service Delivery Manager:
- More than 15 years in IT infrastructure of which 5 plus years directly working with customer in customer location and should have worked 2/3 years with current organization.
- Bachelor’s degree or equivalent certifications.
- Minimum of 5 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
- Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
- Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
- Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
- Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.
- Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
- Working toward professional Project Management certification recommended.
- As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
- Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
- Selects appropriately which applicable standards, methods, tools, and applications to use.
- Demonstrates analytical and systematic approach to problem solving.
- Communicates fluently orally and in writing and can present complex technical information.
- Can absorb rapidly new technical information and apply it effectively.
- Maintains awareness of developing technologies and their application.
- Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.