Position Title: Service Delivery Manager
Company: Coforge
Are you a highly organized and customer-focused individual with a passion for managing and coordinating complex service delivery processes? Do you thrive in a fast-paced and dynamic work environment? If yes, then we have the perfect opportunity for you!
Coforge is seeking a motivated and experienced Service Delivery Manager to join our team and oversee the successful delivery of our services to our clients. As a Service Delivery Manager, you will be responsible for managing the end-to-end service delivery process, ensuring customer satisfaction and operational excellence.
Key Responsibilities:
- Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery
- Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues
- Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations
- Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes
- Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards
- Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction
- Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards
- Prepare and present regular service delivery performance reports to management and stakeholders
- Provide exceptional customer service and act as an advocate for our clients
Requirements:
- Bachelor's degree in Business Administration, IT, or a related field
- Minimum of 5 years of experience in service delivery management or a related role
- Proven track record of successfully managing service delivery processes and teams
- Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels
- Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines
- Exceptional problem-solving and decision-making abilities
- Strong leadership skills and the ability to motivate and inspire team members
- Proficiency in MS Office and project management software
- Knowledge of ITIL framework is a plus
We Offer:
- Competitive salary and benefits package
- Dynamic and collaborative work environment
- Opportunities for career growth and development
- Exposure to a variety of industries and clients
Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager.
- Mandatory Payments experience – Should have work on large banking payments applications development/support with below -
• SWIFTMT/MX payments understanding or working on different payment schemes
• Interfacing/ API requirements, interlocking with different source systems
• experience on ISO15022 and ISO20022 messages