Role : Service Delivery Business Analyst
Skills : CMDB, Advanced Excel, Power BI
Employment Type: Contract
Location: London, UK
Requirements:
- Good communication skills,
- Business stakeholder management skills,
- skills to translate the stakeholder requirements/expectations into work for IT Partners.
- skills in data extraction, loading, analysis, creation of visio workflows
- skills in PowerBI to create data visualisations
Knowledge/ Skills
- An understanding of Financial Services industry sectors, specifically Wealth, Private Banking & Commercial Banking
- Excellent inter-personal & influencing skills; ability to communicate with stakeholders: Project Management, Testers, Application Support, Development, Infrastructure teams
- Good understanding of the ITIL framework and Project Management methodologies
- Good and broad outlook, incident, change/release, problem analysis & delivery skills e.g. root cause analysis, prioritisation, planning/scheduling, facilitation, implementation, and continuous improvement skills
- Excellent verbal and written communication, presentation, coordination and negotiating skills
- Proven experience of working with technical and non-technical stakeholders. Awareness with Agile, Scrum, Kanban and DevOps software development methodologies.
- Experience of operating with a high level of autonomy, while still working as part of a team
- Pro-active, independent and ability to multi-task and meet multiple deadlines
- Strong IT skills / understanding, including experiencing working with Dev/Support, Information Security, integrated platforms and Infrastructure
- Excellent data analytical and problem solving skills, presenting appropriately
- Experience interacting at with technology and business in influencing management on a day-to-day basis
- Experience in using Service Now/CMDB to levels of extracting data and providing Dashboards. Awareness of Fusion
and methods
- Skilled in Power BI to automate and integration with data sources for a more efficient way of presenting and analysing data
Experience
Required
Bachelor degree in Computer Science or equivalent, practical background of ITIL or a related discipline and at least six, typically eight or more years related experience as a Service Delivery lead/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Problem, Release, Change and Configuration.
- Proficiency in MSOffice (Word, PowerPoint, Visio, Excel); Power BI, Excel advanced
- Presentation skills
- ITIL certification – Practitioner level
- Service Now/CMDB or equivalent
- Project management methods
- Microsoft communications tools i.e. TEAMs, Sharepoint, Confluence