Role: Senior Delivery Lead with Fincrime
Location: Northampton(Hybrid)
Duration: Contract
Provide payments/financial services Operations process knowledge to impact assess required changes, influence design and plan out operational uplift for changes to KYC and Financial Crime major changes.
Work with Financial Crime SMEs, programme business analysts and project managers to create detailed scope, identify, guide more junior change professionals in the execution of specific tasks to support an operational uplift.
Key Accountabilities
Change Delivery Programme SME
- Operations KYC / FinCrime SME: Use your hands-on knowledge of Payments / Financial Services Operations process and procedures to help assess the impact change in KYC or Financial Crime.
- Impact Assessments: Lead a team of more junior change professionals to create well thought-out and highly structured operational uplift impact assessments and identification of required tasks (operational procedures updates, hiring, training, etc..) which consider all aspects required to operationally uplift multiple departments resulting from Financial Crime posture and procedure changes.
- Plan Change: Establish and anchor the change to facilitate transition to the target state and decrease any operational uplift risks. Includes defining the operational uplift target state, identifying changes to BAU roles and responsibilities, assessing and classifying impacts of the change on stakeholders and stakeholder groups, defining the appropriate change initiatives to manage the impacts of the change and developing and updating the Change Plan. The development of the plan will require the ability to challenge and question stakeholders across many areas of the business, analyse the inputs and build a detailed and complex plan understanding which elements need to be developed in parallel, which are dependent on others and which elements carry the greatest risk. If the plan fails to incorporate all scope the project will fail to deliver
- Lead & Execute Operational uplifts: Lead a team of more junior change professionals to execute operational uplift tasks per plan. Unblock challenges and ensure that scope and plan are managed effectively.
Manage Change: Manage activities in operational uplift. Includes engaging stakeholders, from both the business and Technology in the change effort and ensuring they are ready to adopt the coming changes, measuring and reporting change progress and influencing stakeholders for whom the project may not be their main priority, to complete their activities so as not to delay the delivery of the operational uplift and overall programme, assessing business readiness and supporting change adoption. Plan and support labour relations and/or employee relations discussions, as necessary. Chair regular progress reviews of the operational uplift and report progress. Communicate the operational uplift to relevant stakeholders within Barclays at all levels of seniority, some of whom may not be impacted in a positive way. This will require an advanced level of communication skill and the ability to negotiate and influence to get the right outcome for the business area sponsoring the change. The role holder will be responsible for quality on the operational uplift, with the responsibility of ensuring that the operational uplift has the relevant documentation to evidence satisfactory control at the Control Boards that need to be presented to in order to gain agreement to proceed to the next phase of the project.