Location: London
Experience: 2-4 Years
Key Attributes
· Excellent communication, interpersonal and customer care skills.
· Ability to work under pressure and on tight timescales.
· Experience using help desk call management system.
· Technical grasp of a wide range of applications both in house and 3rd party applications.
· Familiarity with Project Management Tools and Processes.
Key Responsibilities
· Liaise with firmwide teams and end users to plan and deliver major changes to the client desktop environment.
· Manage tasks for delivery resources.
· Report on progress.
· Capture and track RAID items.
· Use WS system for work item tracking to track and delivery items.