Role Purpose: The Digital Product Specialist will serve as the primary point of contact for end-users of the breeding operations system and conduct training sessions and workshops to ensure effective system adoption and usage.
Accountabilities:
- Ensure timely and effective resolution of end-user inquiries and issues related to the breeding operations system.
- Provide clear and concise documentation, training materials, and knowledge base articles to support end-user adoption and proficiency.
- Accurately capture and communicate user feedback and requirements to relevant stakeholders.
- Independently conduct training sessions and workshops, tailoring content to different user groups and skill levels.
- Under supervision, assist in the testing and validation of system updates and enhancements.
- Collaborate with cross-functional teams to ensure alignment and seamless integration of the breeding operations system.
Qualifications
- Minimum of 3 years of experience in a similar role, supporting complex software systems or applications.
- Proven track record in developing user-friendly documentation and training materials.
- Experience in conducting training sessions and workshops for diverse user groups.
- Familiarity with agribusiness operations and breeding processes is preferred
- Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear and concise manner
- Adaptability and willingness to learn and stay up-to-date with system updates and changes.
- Ability to lead and facilitate training sessions and workshops effectively.
- Familiarity with agribusiness operations and breeding processes is preferred.