The job holder is responsible for providing lead analysis, development and support primarily around the IDM platform, with potential to work on other systems
Dealing with day-to-day production problems & maintenance, providing L3 support as required.
Managing and delivering a pipeline of small change work items through all stages of the IT lifecycle
Requirements Capture and documenting
Development to standards
Testing including regression testing
Packaging and deploying
Mentoring FD L2 support resources and providing handover for changes.
Analysis of the business data and process requirements to support IDM platform processing, including data requirements / dependencies.
Undertaking IDM platform design & development change activities.
Advising on implementation approach for IDM platform related projects.
Conduct IDM platform systems testing and support user acceptance testing
Putting together release plan & promoting changes to IDM platform controlled environments (UAT, PROD).
This role may require working shift hours such as earlier starts and being on-call out of normal working hours, including weekends.
Person Specification
Essential
Desirable
Experience
Proven track record of IDM business, systems analysis and implementation work.
Working with and managing expectations of users, senior management and stake holders across multiple disciplines.
Ability to handle multiple work streams and assignments simultaneously re prioritising as required.
Experience of dealing with third party in-house / vendor interfaces and defining new interfaces and reports IDM platform.
Experience of co-ordinating and supporting UAT testing.
Proven investigative and diagnostic skills on the IDM platform support environment.
L3 support coordination in a complex IDM environment.
Experienced with working with a complex middleware solution and team for joint issue diagnostics and resolution.
Investment banking experience.
Technical Knowledge/Skills
In depth knowledge of IDM including normal functions and exception processing.
Proven track record of coordinating application testing.
Good knowledge of Jira, Confluence and service-desk for both issue tracking and requirements maintenance.
Experience analysing defect cause and effect and detailing and documenting the solution.
Strong knowledge of various operating systems and Active Directory Architecture
Databases: MS-SQL Server, Oracle
Experience of SQL, VB.Net
Use of Ikasan integration platform for exception handling and investigation (as part of support diagnosis).
Experience of software configuration management
WebServices.
Understanding of LDAP.
Microsoft application development
Exposure to ERP systems such as SAP and Oracle.
Experience of C#, HTML, C++, Powershell and Angular.
Qualifications
Degree preferably in computing or mathematics/science/engineering.
