Position : Onsite Desktop Support
Hiring Mode : Full Time
Project Duration: 3 Years
Remote or Hybrid : Hybrid
Address of client location (if Hybrid): Milan, Italy
BiLingual (Y/N): Yes (English and Italian)
Responsibilities:
SECURITY & COMPLIANCE
• Vulnerability Management: Monitor, identify, and remediate system vulnerabilities to ensure infrastructure security.
• System Patching/Upgrades: Perform regular updates and upgrades for non-workplace systems (e.g., SQL, Oracle, firmware, and operating systems)
. • Digital Certificates Management: Handle renewals and new activations of SSL/TLS certificates for websites and applications.
• SCEA Updates: Ensure timely updates to SCEA (likely a security or compliance-related platform/tool).
• PCD Projects & BAU Support:
• Manage remote access configurations.
• Maintain and update continuous firewall rules
. • Monitor IoT devices and ensure proper backup solutions are in place.
INTEGRATION :
• DMZ & Middleware Management: Maintain and monitor middleware solutions between corporate (office) networks and PCD (Process Control Domain) environments.
• Application Interfaces: Manage integrations and interfaces between local applications and third-party systems (both global and local
HOSTING:
• Lifecycle Management & Global Projects:
• Plan and execute infrastructure lifecycle projects.
• Example: Support the migration from T-Systems infrastructure to the Future Cloud Infrastructure (FCI) platform
NETWORK:
• Warehouse Connectivity:
• Deploy network services for new warehouse locations.
• Set up backup connections for logistics warehouses (e.g., Partesa, HK)
Facility Support:
• Oversee physical infrastructure needs (server rooms, electrical systems, etc.)
WORKPLACE
• Printer Management: Provide technical support and lifecycle management for workplace printing solutions
CROSS-FUNCTIONAL RESPONSIBILITIES
• Infrastructure Support: Offer broad infrastructure knowledge to support and back up Backbone (core IT) specialists.