The NOC Manager is responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring optimal network performance, uptime, and reliability. This role involves managing a team of NOC engineers, coordinating network monitoring and incident response, and maintaining service-level compliance across all critical infrastructure systems.
Key Responsibilities:
Manage and lead the NOC team to monitor, support, and maintain network and infrastructure services 24x7.
Develop and implement operational procedures, escalation processes, and performance metrics.
Ensure continuous network availability, proactively identifying and resolving performance issues.
Oversee incident management, root cause analysis, and problem resolution.
Coordinate with internal IT teams, vendors, and service providers for escalations and maintenance activities.
Plan and schedule regular maintenance, upgrades, and testing to prevent downtime.
Maintain accurate documentation of systems, incidents, and change management activities.
Monitor network and system alerts, ensuring timely response and resolution within defined SLAs.
Analyze network performance reports and recommend improvements.
Develop and train NOC engineers, fostering technical growth and operational excellence.
Support disaster recovery and business continuity initiatives.
Ensure compliance with information security policies and best practices.
Qualifications and Skills:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
7+ years of experience in network operations or IT infrastructure, including at least 3 years in a leadership role.
Strong knowledge of network protocols (TCP/IP, DNS, DHCP, BGP, MPLS, etc.) and monitoring tools (SolarWinds, Nagios, Zabbix, PRTG, etc.).
Experience with cloud environments (AWS, Azure, GCP) and hybrid infrastructure.
Proven ability to manage 24x7 operations and support teams.
Excellent troubleshooting, communication, and leadership skills.
Certifications such as CCNP, ITIL, or CompTIA Network+ are a plus.
Key Competencies:
Leadership and team management
Analytical and problem-solving ability
Decision-making under pressure
Strong communication and collaboration skills
Focus on service quality and continuous improvement