Role: Network Capacity Analyst
Location: Kraków, Poland (2 days Office/3 days Remote)
Experience: 5-10 yrs
Contract: 6-12 months
What you’ll do
Primary responsibility is to drive the improvement of capacity management within Connectivity to meet internal control requirements
Ensure that capacity management activities in Connectivity are balanced such that they are prioritised based on risk to service, effort involved to complete and the cost of completion (including Total Cost of Ownership considerations)
Represent Connectivity on the HSBC Capacity Management Community of Practice forum
Determine sources of measures of business demand that drive capacity consumption for key products within Connectivity
Quantify the relationship between business demand and capacity consumption
Ensure that all changes that have impact on network infrastructure are assessed by Architects in Connectivity
Work with business areas to ensure that all programmes/projects/changes engage with the Connectivity Front Door process (not just those that have identified a need for Connectivity to support them)
Prioritise efforts such that infrastructure service outages and repeat failures are reduced
Ensure global capacity management standards are set and adhered to
Using Continuous Improvement Methodology, work to improve the services we provide with the domains and vendors
What you need to have to succeed in this role
Experience in working with and/or building large scale resilient network environments
An understanding of network resilience principles
A capacity management background, ideally in a network environment – the resources in scope include network bandwidth, ports, routers, firewalls, servers, etc.
Strong numerical skills
Experience of working to ITIL standards/frameworks
An understanding of how capacity consumption affects performance
Ownership – a passion for gaining outcomes (i.e. not task driven)
A passion for challenging the reason why – and the willingness to be challenged
Ability to engage and collaborate with multiple teams
A drive to search for complex problems to solve and an ability to learn through solving them
Strong drive to improve the services we provide