Job Description:
Manage and support macOS devices using Intune (MEM) during the contract period.
· Configure and maintain Configuration Profiles, Compliance Policies, Shell Scripts, and Custom Attributes.
· Support Automated Device Enrolment via Apple Business Manager (ABM/DEP).
· Provide advanced troubleshooting for Intune/macOS issues, including MDM profile errors, script failures, and deployment issues.
· Collaborate with Microsoft Support for escalations (including Sev‑1 cases).
· Create and maintain documentation for policies, enrolment guides, and troubleshooting steps.
· Ensure macOS management practices follow organizational and compliance as per CIS standards.
Skills required:
· 10+ years of hands‑on experience managing macOS devices in enterprise settings.
· Strong expertise with Intune / Microsoft Endpoint Manager for macOS.
· Deep knowledge of Apple MDM frameworks, ABM, APNs, system extensions.