Linux Technical Specialist (Bucharest, RO)
An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Linux Technical Consultant in our Linux Team within Global Operations.
The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 125 years, the Getronics family has nearly 4,500 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.
Getronics is a leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to over 100 countries. The GWA manages 9.9m workspace assets globally and was ranked number 3 by OVUM among other leading global vendors for workplace management.
Getronics support its employees to become experts in their field though development by an in-house University and an internal recruitment program.
Team Purpose:
The Linux Team within the Operations Tower comprises of 10+ highly experienced team members who are geographically distributed and are managing medium to very complex customer environments. The team strive for perfection in Design, delivery and Operations and targets to keep the customers delighted.
Role Purpose:
Primary requirement of role is to provide Linux managed services dedicated to one of our biggest customers. The role is a Technical Consultant Linux, who would be expected to assist with design and delivery, systems administration, and operational tasks, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices.
Responsibilities/Accountability:
- L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.
- Deployment, configuration, and management of Linux systems according to best practices and standards
- Deployment, configuration, and management of Kubernetes systems
- Experience with using and maintain Ansible frameworks
- Ensuring ITIL / Agile procedures are followed, e.g., Incident Management and Change Management processes.
- Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes.
- Collaboration with architects and design team when required.
- Knowledge sharing, documentation
- Incorporation of best practices and standards
- Internal and external projects support
- Ability to work on different implementations of supported technologies.
- Participation in Service Acceptance duties ensuring solutions are supportable by team.
- Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients.
- Attend onsite (Bucharest) at customer premises on a regular basis or when required.
Skills/Experience
- System administration
- RHEL
- SUSE
- Ubuntu
- Debian
- Configuration Management/Automation
- Red Hat Satellite server / Uyuni
- Python, Java, shell scripting
- Ansible
- Gitlab
- Containers
- Docker
- Middleware/Web servers
- Apache / Nginx
- Nice to have / recommended
- Databases – Oracle, MySQL etc
- Kubernetes
- Ability to troubleshoot, research and diagnose root cause for an incident or problem.
- Excellent communication skills (both verbal and written)
- Understanding of ITIL / Agile Service Management fundamentals
- Knowledge of IT process tools such as Service-Now would be beneficial.
- Good client-facing skills
- Experience of working in a similar ICT Managed Services environment would be beneficial.
- Collaborator but also be able to work on their own or with a multilingual / remote team.
Qualification/Certification requirements
- Graduate/Engineering or
- RHEL certified Administrator or 6+ years of experience as a system administrator