Shift: • Mon to Friday 7.00 am IST to 4.00 pm IST • Weekend support – Saturday, twice per month. A comp off is provided in lieu of full day weekend support ( rotational shift , once -twice a month ) ( MAY GET EUROPE SHIFT IN FUTURE ), NO NIGHT SHIFT
Job Description
Mandatory Skills
Desirable skills
Domain
Investment Banking domain –understanding of equity capital markets - MANDATORY
Prior trading systems support experience - MANDATORY
Technical
Prior Helpdesk / Trading Operations Support Experience
Familiarity with front-end trading applications
Experience in FIX protocol and troubleshooting FIX-related queries are required
Strong Unix/Linux skills – well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues.
Basic Scripting – shell scripting or Python scripting
Basic SQL
Experience of market data systems such as Bloomberg, Thomson Reuters
Ability to work in a pressured environment with minimal supervision
Service request and ticketing tracking tools experience i.e. jira
Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities
Exposure to scheduling products, such as Autosys or crontab
Excellent verbal and written communication skills (as this is a trading desk facing role)
Excellent analytical and problem solving skills
Strong ability to multi-task while remaining detail oriented.
Quick learner
Highly proactive and takes initiative to identify problem areas to evolve solutions.
Client focused and attentive to business-critical issues
Good team work skills and ability to build solid professional relationships
Prior experience on automation of any support processes is a plus.
