Role: ITIL Managing Professional
Work Mode: Hybrid
Constraint: Need to work from Client Office 2 days a week
London or Milton Keynes
The role holder has responsibility for the operational implementation of the Change Management process across all Open University Digital and IT services
Skills and Experience
Essential:
Formal ITILv3/4 certification(s)-Example- ITIL Managing Professional (MP) level profile
Evidence of a sound practical experience of operational Change Management, as above
Excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills
An excellent customer service approach
Proven ability to provide management information and data on IT services and systems
Experience of introducing agile and automated change processes in more traditional environments and operating both together
A knowledge of Risk Management
Ensure all Changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner
Ensure all Changes are assessed according to Risk and Impact
Engage with internal and external auditors/previous audits to ensure that Changes are being correctly recorded and managed
Lead the approval/authorisation of Changes in Change Advisory Board (CAB)
Maintain a Forward Schedule of Change, and identify and manage scheduling conflicts
Define and approve classification of Changes and appropriate pathways
Drive automation and ongoing refinement of the CAB process, ensuring that approvals, documentation, and communication are digital, streamlined and efficient.
Monitor compliance to the Change Management Process
Liaise with stakeholders and technical staff
Negotiate Change windows with business units
Ensure relevant KPIs are defined and reported correctly