ob Title: Windows 11 Migration Support Technician (Short-Term Assignment)
Location:
- OU626 Prague - Bavorská 2666/16, 15500 Praha 5, CZECH REPUBLIC0007
- OU615 Prague - Aspira Business Center, Bucharova 2928/14a, 15800 Praha, CZECH REPUBLIC0006
Duration: Starting 7th May 2025 until completion of all 360 device migrations (approx. 6–8 weeks)
Working Days: Monday to Friday, 8 hours/day between 08:00 – 17:00 CET (excluding public holidays)
Contract Type: Temporary / Fixed Term Assignment
Fixed Project Cost: 50 to 75 euros per day
Industry: IT Support / End User Computing
Languages: English (required), Czech (preferred)
Job Description: We are seeking onsite IT support technicians in Prague to support a Windows 11 migration initiative at our client locations. This project involves providing hands-on assistance to end users during the Windows 11 upgrade process across two major offices.
Responsibilities:
- Serve as the primary point of contact for all user queries related to Windows 11 migration.
- Guide users to appropriate resolution channels using migration FAQs, user guides, and support tickets.
- Assist with Windows 11 upgrade-related break-fix issues.
- Support floorwalking requests for desktops, power users, and any Win11 issues that cannot be resolved remotely.
- Collaborate with onsite or remote technical SMEs and the NextGen Client (NGC) project team.
- Provide support from designated locations (tech bar or assigned area) and respond to tickets requiring direct assistance at user workstations.
- Maintain clear communication with local stakeholders and migration teams.
Requirements:
- Proven experience with end-user IT support, ideally during OS migrations (Windows 10 to Windows 11 preferred).
- Strong communication and problem-solving skills.
- Familiarity with Microsoft OS environment and common migration issues.
- Experience using ServiceNow or other ticketing systems.
- Ability to work onsite full time throughout the project period.
- Punctual, reliable, and well-organized.
Desirable:
- Basic knowledge of Active Directory, device imaging, and configuration.
- Familiarity with enterprise environments and hardware handling.
What We Offer:
- Competitive fixed project fee.
- Collaborative project environment.
- Exposure to enterprise IT upgrade programs.
- Certificate of participation (on request).
Note: Preferably person with car who can travel between 2 nearby dites, engineers will be stationed at designated locations and support the Win11 migration done by back-end team.