Role Title: IT Service Manager
Work mode: Hybrid
Number of days a week worked in the office: 40% onsite (for a standard 5‑day week, this is 2 days/week).
Contract duration: one (1) year from the commencement date
Location: London (teams are London-based). However, some flexibility in case of skill shortage - the client may consider candidates based in Leeds, Edinburgh and Aberdeen who can report to these offices.
SC ELIGIBLE candidates required
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JOB DETAILS
Role Title: IT Service Manager
The Markets, Intelligence and Enforcement (MIE) Product Group Service Manager is responsible for ensuring the delivery of day to day IT operational services to the client from suppliers. The role is accountable for the stability and quality of those supplier-delivered services and support the remediation of any disruptions or broader operational issues in an efficient and orderly manner. The role is instrumental in ensuring the IT Supply chain meet their contractual commitments in the delivery of IT operational services. There may be a need to support the Release Manager on occasion and some experience in managing releases would be advantageous.
• Must have experience of managing suppliers to commercial framework agreements, ensuring value for money and fairly representing the service provider within the FCA.
• Must have experience of service management disciplines within the development life cycle and in-service delivery life cycle
• Excellent problem solving, leading servicerelated operational escalations and issues to successful resolution with the Product Group team
• Working experience in a DevOps environment - within an end-to-end delivery and servicing structure including product, analysis, risk management, architecture, build, environments, releases, budgeting and service management