Job Description:
We are seeking a skilled and customer-focused IT Onsite Support Engineer to provide technical assistance and support to end-users at our Stuttgart, Germany office. The ideal candidate will have hands-on experience with laptops, desktops, and mobile devices, and demonstrate strong problem-solving abilities to ensure smooth IT operations onsite.
Key Responsibilities:
- Provide onsite Level 1 and Level 2 technical support for laptops, desktops, and mobile devices (Windows, macOS, Android, iOS).
- Troubleshoot hardware and software issues, including operating systems, network connectivity, and business applications.
- Set up, configure, and deploy hardware (PCs, laptops, mobile devices) and software in accordance with company standards.
- Manage user accounts, access rights, and profiles via Active Directory and other internal tools.
- Respond to service tickets and incidents within defined SLAs.
- Assist in onboarding and offboarding of employees from an IT perspective.
- Maintain asset inventory and track equipment issuance and returns.
- Liaise with global IT teams and third-party vendors when necessary.
- Provide hands-on support during IT-related projects and initiatives.
- Maintain documentation related to IT processes, configurations, and troubleshooting guides.