- Hardware Inventory Management ensuring stock levels are constantly monitored.
- Hardware request and receipt through our internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Housekeeping on IT rooms.
- Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
- Supports hardware decommissioning events.
- Supports Business moves / changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion.
- Manage client expectations.
- Setup and installation of Temporary training rooms / Office wide events - Expo's.
- Comms room patching.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Image/re-image computers, configure IP phones and mobile phones.
Supports work from home hardware requests. - Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s
- Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
- Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
- Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
Experience in working with Banking and Financial organization is a plus. - Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
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