Job Title: IT Support Technician - Technology & Voice
Location: Budapest,Hungary
Job Type: 6 monthsContract and Extendable
Job Overview:
We are seeking a proactive and highly skilled IT Support Technician to join our team and provide exceptional support for all Technology and Voice-related tasks within the organization. You will play a key role in managing IT infrastructure, supporting hardware and software needs, and ensuring seamless delivery of IT services. If you thrive in a dynamic environment and have a passion for delivering top-notch customer service, we encourage you to apply.
Key Responsibilities:
Technology & Voice Support Management: Oversee the successful delivery of all Business As Usual (BAU) technology tasks and voice support, ensuring systems run smoothly and efficiently.
IT Relocation & Event Support: Lead IT relocation projects, including full audits, planning, and implementation. Support office-wide events (e.g., expos, training sessions) by managing temporary installations and hardware needs.
Hardware & Inventory Management: Maintain accurate stock levels and manage hardware requests via internal ordering systems. Oversee hardware decommissioning and assist with troubleshooting and system upgrades.
Client & End-User Support: Provide high-level support for employees, including hardware installation (desktops, laptops, peripherals), software configuration, and troubleshooting. Deploy equipment for new hires and collect devices from offboarding employees.
Incident & Ticket Management: Actively monitor the helpdesk ticket queue, manage requests, and ensure timely resolution according to Service Level Agreements (SLAs).
Collaboration & Continuous Improvement: Work across departments to deliver coordinated IT support. Actively contribute to service improvement initiatives, ensuring optimal customer satisfaction.
Operational Compliance: Ensure adherence to internal policies and procedures, including overtime, expense management, and cost control.
Required Skills and Qualifications:
Technical Expertise: Strong knowledge of Windows operating systems, hardware setup, and troubleshooting. Experience with PowerShell, CMD line, and configuring devices (PCs, monitors, IP phones, etc.).
Customer Service Focus: Exceptional communication and interpersonal skills, with a strong commitment to delivering high-quality, customer-focused service.
Problem-Solving & Organization: Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines under pressure.
Industry Certifications: Relevant certifications such as MCSA, A+, Network+, CCENT, or CCT are preferred.
Experience: Previous experience in IT support, particularly in the financial or corporate sector, is a plus. Familiarity with ITIL service management methodologies is an advantage.
Flexibility: Ability to work outside business hours when required, including occasional weekend work for project deployment or maintenance.