The ISM Coordinator roles involve critical responsibilities in managing hardware, coordinating IT service management (ISM) projects, and ensuring the smooth execution of day-to-day IT operations within an organization. The qualifications for each of these roles would differ slightly due to their scope of responsibilities.
Key responsibilities:
- Team Leadership : Strong leadership skills, capable of providing procedural support to team members and ensuring smooth project execution.
- Problem-Solving : Excellent troubleshooting and problem-solving abilities, especially under high-pressure conditions.
- Communication : Strong written and verbal communication skills to interact with vendors, clients, and internal teams.
- Attention to Detail : High level of attention to detail in managing multiple tasks and ensuring compliance with processes and guidelines.
- Client-Centric Mindset : Focused on delivering high-quality customer service and managing client relationships effectively.
- Multi-tasking and Organizational Skills : Ability to juggle various projects, ensure timely delivery, and handle multiple priorities.
- Knowledge Management : Ability to maintain and update a knowledge repository, ensuring solutions and technical documentation are accurate and useful.
Qualification :
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related fields.
- Project Management Certification (preferred):
- PMP (Project Management Professional) or PRINCE2 for managing projects.
- ITIL Foundation for IT service management best practices.
- Microsoft Certified Solutions Associate (MCSA) or CompTIA A+ (for basic IT knowledge).
- 3-5 years of experience in an IT or Technology role, ideally within the financial services or investment banking industry.
- Leadership Experience : Proven ability to lead and manage a team of technicians or IT professionals.
- Experience with ISM Projects : Demonstrated experience coordinating and executing ISM projects in line with company policies and procedures.
- Client Management : Ability to manage client expectations and communicate effectively with both internal and external stakeholders.
- Hardware and Inventory Management : Experience managing hardware inventory, from procurement to decommissioning.
- Ticketing Systems : Hands-on experience with ServiceNow or other service management systems, including queue monitoring, ticket management, and quality control.
4. Certifications (Preferred):
- ITIL Foundation (for understanding IT service management processes).
- MCSA or equivalent certifications in hardware or software management.
- CompTIA A+ (for foundational hardware and IT support knowledge).
- Cisco Certified Network Associate (CCNA) (if the role requires networking knowledge).
- Leadership Development Programs (if available, for further honing leadership and management skills).
If interested please send your CV's to abitha@n-cons.co
Job Type: Contract
Contract length: 6 months
Pay: 100,000.00Ft per month
Expected Start Date: 01/12/2024