| Purpose | Key Responsibilities | Key Attributes |
| · The ISM Coordinator will manage the day-to-day activities of the ISM Technicians and report to the regional Infrastructure Service Management Lead. | · Ensure Hardware Inventory Management ensuring stock levels are constantly monitored. | · A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry. |
| · The remit of the team will include the receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets. This will also include inventory and stock management. | · Hardware ordering and receipt through our internal ordering system. | · Able to demonstrate strong team leadership skills. |
| · They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions. | · Manage client expectations. | · Proven experience of adherence to detailed processes. |
| · They will be the primary interface for move projects for Corporate Services and as well as the first escalation point for any IMAC related activities for their region. | · Coordinate ISM projects, ensuring proper planning and resourcing. | · Self-motivated personality with a very high level of attention to detail. |
| | · Manage the execution of ISM projects in line with firm policies. | · The ability to maintain and develop formal and informal relationships with key stakeholders. |
| | · Manage daily workload of the ISM Technicians. | · The ability to multi-task in a high paced and demanding environment is crucial. |
| | · Follow Client processes and procedures. | |
| | · Serve as point of escalation for issues. | |
| | · Dispatch Ticket Management using ServiceNow for queue monitoring including quality checks, aged ticket remediation and escalation as required. | |
| | · Act as central point of contact for vendors. | |
| | · Knowledge Management Process - Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function. Coordination of key hardware initiatives. | |
