Location: Stuttgart , Germany
Experience: 8+ Years
Language: English & German
Technical Skills:
- 8+ years of experience supporting Microsoft systems (Win-dows 7, 8.1,10) in IT Infrastructure function.
- Previous experience of leading a team.
- Must have knowledge of Microsoft desktop operating sys-tems
- Must have knowledge of PC hardware architecture
- Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
- Good understanding of SCCM environment and OS de-ployment
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
- Experience in Scripting languages like powershell
- Excellent written and oral communication
Responsibilities:
- Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at client.
- Point of Contact for future Infrastructure Enhancement and requirement gathering.
- Coordinate with IT teams at client environment for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System up-grade/break fix /new installations
- Vendor Contract and License Management
- Implement Service improvement and Transformation initiatives
Job Types: Full-time, Contract
Contract length: 6 months + Extension