Position Title: End User Support Engineer
Remote or Hybrid: Non-Hybrid, Work from Office
London
Special Job Requirements:
- Shift Rota basis
- Occasional Bank holiday / weekend working requirement
- Occasional Support at other London offices.
- On-Site role only
Experience / Competences
Essential
- Solid technical desktop support experience, within a financial services organization (Trading / Broking Floor)
- Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11) and Apple MAC Operating Systems
- Experience with Market Data Systems (e.g. Bloomberg, LSEG, ICE)
- Experience with Audio and Video Conferencing technologies (e.g. Cisco / Webex/ MS Teams)
- Experience with OKTA or similar MFA technology
- Understanding of TCP/IP, DNS and Internetworking Technology
- Ability to identify, manage and resolve issues in a timely manner
- Respond to end users requests effectively and communicate with them at all times
- Ability to work independently and as part of a team
- Excellent problem-solving skills
- Time management
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and priorities
- Ability to work under pressure in a fast-paced environment whilst remaining calm
- Familiarity with ITSM practices and principles
- Familiarity with AWS workstations
- Solid experience with ServiceNow
Desired
- ITIL framework knowledge
- Familiarity with PowerShell scripting knowledge
- BYOD and Corporate mobile configurations using Intune
Industry certifications such as Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel or ITSM products