Role:Desktop Support Engineer
Duration: Permanent
Location: Temple Mills London, UK
: • Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications. • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. • Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx • Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices. • Upgrade, support and troubleshoot issues related to phones and tablets both iOS and Android • Upgrade, support and troubleshoot issues related Windows based tablets • Customize desktop hardware to meet user specifications and site standards • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment • Be aware of current Health and Safety requirements and co-operate with Facilities Management • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
Main responsibilities (70%) To administer 2nd line support, in response to requests from the business. (10%) To ensure that, both through direct response and co-ordinating escalation of problems where appropriate, users can operate with maximum systems availability and understanding of the end user computing environment. (20%) Other tasks as appropriate. Technical skills and competencies • Familiarity with Intel based computer hardware • Hands-on experience with Windows/Mac OS environments • Familiarity with iOS, Android and MDMs Intune and Knox • Familiarity with layer 1, layer 2 and layer 3 networking devices • Working knowledge of MS office products • Hands-on experience with Active Directory and groups and policies