Could you please share the profile for below JD-
Below are the details:
Site address:
Louvain-La-Neuve, Belgium
Fond Jean Pâques, 1
Louvain-La-Neuve, Belgium , 1348
Should speak, English, French fluently
The details scope of the project is mentioned below.
· Install, Move, Add and Change (IMAC) including local MES solution
· Technical support and break-fix
· Support for hardware, such as workstation and mouse, keyboard, monitor, scanner, and non-MPS printer support
· Provide setup and technical support for conference rooms and internal VoIP phones.
· Collaborate with IT Infrastructure support groups to escalate incidents and follow up to ensure timely resolution.
· Communicate regularly with the Deskside Management Team to address asset management, break/fix, and service desk processes
· Update windows workstation to latest version of OS
· Coordinate with OEM/3rd party for connectivity and infrastructure issues as needed
· Manage issues related to conference room audio issues and configure printers and Desktop issues
· Perform user management and access management in Active Directory and Azure Active Directory
· Work on configuring Cisco ACI Cisco switches Cisco routers Cisco Meraki SDWAN devices and Cisco WLCAPs
· Provides break-fix support and the development/rollout of new capabilities.
· Manages the life cycle of IT devices in supported sites.
· Supports on-call schedule and response to priority IT incidents as needed.
· Ensures SLA targets for incident and request resolution are met and perfectly exceeded.
· Assists in determining, evaluating and recommending technical solutions to address business needs.
· May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance.
· Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility.