Job Summary:
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.
Key Responsibilities:
Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
Respond to tickets via helpdesk system and ensure timely resolution.
Support user account management in Active Directory, Office 365, etc.
Assist in onboarding/offboarding tasks, including device setup and configuration.
Maintain inventory of IT assets and perform regular audits.
Escalate unresolved issues to higher-level technical support or vendors as required.
Document technical issues and solutions for future reference.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
1–5 years of experience in desktop support or IT helpdesk.
Proficient in Windows and Mac operating systems.
Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira).
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Strong problem-solving and multitasking abilities.
Preferred Qualifications (Optional):
IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.
Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).
Exposure to enterprise tools and system management software.