- To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
- Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
- OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune
- Third parts tools installation as per guidelines and manage Hardware Spare stock
- Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi
- Vendor coordination for the replacement of faulty hardware
- Raising, handling, and resolving incidents and work order
- This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
- Create and maintain knowledgebase and central repository for information’s sharing
- Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
- Knowledge of ITIL framework
- Knowledge of hardware monitoring tools is an added advantage
- Minimum4+ years of experience for Deskside consultant
- Excellent communication and conversation skills (Verbal and Written – both French & English)
- Should have a great customer handling skills
- Able to handle unforeseen situations and able to support Oncall when required during site outage
- Few travels across continent locations will be required across the Netherlands, Belgium, and France
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