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Location

Borehamwood, United Kingdom

Salary

£35 - £40 /year

Job Type

Full-time

Date Posted

July 28th, 2025

View All Jobs

Deskside Engineer at N Consulting Ltd

Location

Borehamwood, United Kingdom

Salary

£35 - £40 /year

Job Type

Full-time

Date Posted

July 28th, 2025

Apply Now

View All Jobs

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Role: Deskside Engineer

Location: Borehamwood

Is it Permanent/ Contract: Permanent

Is it Onsite/Remote/Hybrid: Onsite

Start Date: Immediate

 

JD: Deskside Engineer

 

Job Summary -

• The role involves handling incoming calls, resolving technical issues, and providing first-line IT support to users, ensuring minimal disruption to business operations.

• To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure

• Accurately log all incidents and service requests in the ticketing system and follow up to ensure timely resolution.

• Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)

• OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using SCCM/Intune

• Third parts tools installation as per guidelines and manage Hardware Spare stock

• Monitor open incidents and requests, keeping users informed of progress and Adhere to service level agreements (SLAs) and performance targets.

• Assist with onboarding and offboarding of users by setting up accounts, IT Device and access rights.

• Vendor coordination for the replacement of faulty hardware

• Create and maintain knowledgebase/SOP and central repository for information’s sharing

• Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.

• Knowledge of ITIL framework

• Knowledge of hardware monitoring tools is an added advantage

• Minimum 4+ years of experience for Deskside consultant or Service Desk Expert

• Excellent communication and conversation skills with English.

• Should have a great customer handling skills

• Able to handle unforeseen situations and able to support Oncall when required during site outage

• This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.

 

Seniority Level

Mid-Senior level

Industry

  • IT Services and IT Consulting

Employment Type

Full-time

Job Functions

  • Information Technology

Skills

 

  • Ticketing Systems
  • Offboarding
  • Service-Level Agreements (SLA)
  • Service Desk
  • Vendor Coordination
  • Laptops

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