Job title: Delivery Manager
Job location: Bradford/Leeds
Job type: Permanent
Job mode: Hybrid(2 or 3 days in a week; also requires visiting office whenever necessary)
JD:
Key Responsibilities
Client & Stakeholder Management
· Serve as the primary onsite Hexaware representative for the Yorkshire Water account.
· Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
· Facilitate proactive communication, expectation setting, and issue/risk resolution.
· Represent Hexaware in steering committee discussions, governance forums, and executive briefings.
Delivery Leadership
· Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
· Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
· Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.
· Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.
AMS / Support Engagement Management
· Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
· Drive continuous improvement, automation, and efficiency within support and operations.
· Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.
Account Governance & Financial Management
· Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
· Monitor financial performance, staffing, margin optimization, and operational KPIs.
· Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
· Identify upsell/cross‑sell opportunities and support strategic account growth.
Team Leadership
· Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.
· Promote a culture of transparency, lean execution, and high accountability.
Required Experience & Skills
· 12+ years of IT delivery experience, with at least 5+ years in onsite client‑facing roles.
· Strong expertise in Scaled Agile / SAFe delivery models.
· Proven experience leading large digital transformation engagements.
· Hands‑on experience governing AMS / support programmes in complex enterprise environments.
· Prior experience managing multi‑tower accounts valued at £10M+.
· Excellent stakeholder management, communication, and negotiation skills.
· Ability to work effectively with global, distributed teams.
· Strong understanding of contract management, delivery governance, and financial oversight.
· Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).
Desirable Skills
· Water/Utilities industry experience (advantageous).
· Certifications in SAFe, PMP, ITIL, or similar frameworks.
· Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.