JOB TITLE: Data Center / Desktop Support Engineer
Location- Frankfurt and Berlin.
Job Type: contract- 3 roles
Job Description
We are looking for a hands-on Data Center / Desktop Support Engineer with strong “hands and feet” support experience to provide onsite technical assistance for IT infrastructure, hardware, and end-user systems.
Key Responsibilities
- Provide onsite “hands and feet” support for Data Center operations and Desktop Support activities.
- Install, troubleshoot, and replace hardware components including servers, desktops, laptops, monitors, printers, and network devices.
- Perform rack and stack activities, cable management, patching, labeling, and basic connectivity checks.
- Support server reboot, hardware diagnostics, and physical equipment inspection in the Data Center.
- Coordinate with remote technical teams for incident resolution and infrastructure maintenance.
- Handle OS installation, software configuration, user account support, and peripheral setup.
- Monitor tickets and ensure timely resolution as per SLA requirements.
- Maintain asset inventory and update documentation for hardware movements and changes.
- Provide support for Microsoft Windows environment, Office 365, VPN, and basic networking issues.
- Assist in IMAC activities (Install, Move, Add, Change) for IT equipment.
Required Skills
- Experience in Data Center support or Desktop Support role.
- Good knowledge of Windows OS, hardware troubleshooting, and basic networking concepts.
- Hands-on experience with rack & stack, cabling, and remote hands support.
- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
- Understanding of LAN/WAN, TCP/IP, printers, and end-user device support.
- Ability to work in shifts and provide onsite support when required.
- Strong communication and coordination skills.
Preferred Qualifications
- Diploma / Bachelor’s degree in Computer Science, IT, or related field.
- Certifications such as CompTIA A+, Network+, Microsoft, or Cisco are an advantage.
- Experience supporting enterprise Data Center environments is preferred.