Duration of contract: 1 year
No of years’ experience:8
Work location: Germany, fully remote
LG: German (fluent) and English
Customer Engineer
• Are you looking for a role that utilizes your passion for technology?
• Are you interested in receiving unrivalled training?
• Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft Premier Enterprise Customers - enabling them to make the most out of their technology and moving their business forward?
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers.
We need individuals that:
• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.
Expertise Required
• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations
Technical Expertise Required
Configuration Manager – Subject Matter Expert level experience within the last 3 years:
• Core features and capabilities including:
• Application management,
• OS deployment: in-place-upgrades, capturing/deploying OS images, PXE
• Driver management
• Software updates
• Device compliance
• Endpoint protection
• Inventory, CMPivot
• Infrastructure – designing, implementing and administering;
• Topologies and site types
• Boundaries and boundary group configuration
• Content management options
• Capacity planning and performance
• Security and privacy, including knowledge of configuring for HTTPS, RBAC
• Upgrading Configuration Manager in online and offline modes
• Active Directory – minimum of intermediate level experience
• AD Sites and Services, Users & Computers, Group Policy
• Certificate Services
Windows 10 – recent experience using Configuration Manager for:
• Provisioning and servicing
• Customising and unattended installations
• Windows as a Service – implementing with ConfigMgr
Office 2016/Microsoft 365
• Provisioning and servicing
Cloud/Hybrid – desirable
• Cloud Management Gateway/managing Internet clients
• Co-management
• Autopilot Provisioning
• Endpoint Analytics
• Intune
Windows Store for Business – integration with ConfigMgr