Job title: Engineer Cloud & Infra Engineer
Job location: Barcelona, Spain
Work mode: Onsite
Job type: Contract
JD:
Responsibilities:
- Analyses and resolves information system issues related to the desktop computing environment,
- network applications, production applications, and hardware.
- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
- Local asset management.
- Support and assist users with JML (Joiner, mover leaver) process
- Support and maintain local conference and meeting room equipment
- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
- resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manage calls with 3rd party suppliers where necessary through to closure
- Escalate calls where necessary to the support manager, report on status of outstanding calls
- Builds relationships with other international support teams to create a cohesive support team
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,
- network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Drive local optimization efforts by identifying service issues and implementing improvements by
- automation, self-service and other measures.
- Drive technology adoption of end user services related applications and systems
- Support Audits related activities alongside other tech functions and business.
- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
Professional Skills:
- Excellent technical knowledge in all key areas of EUS technologies, e.g.
- Windows and Mac OS
- Microsoft Office 2016, Office 365 & Teams
- iOS and Android devices
- Hardware and Peripherals
- Mobile devices
Skills about
- Call Management Systems, especially Service Now
- Teams conferencing and enterprise voice
- Audio visual systems (TV/Projector systems) and conference technology
- SCCM
- Basic Network Skills
- ITIL certified
- Experience in working in an international environment