Job tittle: Claim Center Application Owner
Job location: Brussels, Belgium
Job mode: Hybrid
Job type: Permanent / contract
Language: Fluent in English and either Dutch or French
JD:
Role Overview:
We are seeking a proactive and skilled ClaimCenter Application Owner to take full ownership of the ClaimCenter platform within our non-life insurance claims domain. This consultant will act as the single point of contact for all matters related to ClaimCenter, ensuring smooth operation, stakeholder alignment, and continuous improvement of the application.
Key Responsibilities:
- Own the ClaimCenter application and serve as the primary liaison between business, IT, and external vendors.
- Manage the ClaimCenter roadmap, including upgrades, enhancements, and integrations.
- Facilitate and lead Scrum ceremonies (daily stand-ups, sprint planning, retrospectives).
- Collaborate with business stakeholders to gather requirements and translate them into actionable user stories.
- Ensure alignment between the application and business processes in non-life insurance claims.
- Monitor application performance and coordinate issue resolution.
- Maintain documentation and ensure compliance with internal standards and regulations.
- Coordinate with cross-functional teams and ensure timely delivery of features and fixes.
- Provide guidance and support to the development and testing teams.
Required Skills & Experience:
- Strong domain knowledge in non-life insurance claims.
- Proven experience as a Scrum Master or Agile team facilitator.
- Excellent communication and stakeholder management skills.
- Ability to work independently and take ownership of the application.
- Experience with enterprise applications (ClaimCenter experience is a plus but not mandatory).
- Fluent in English and either French or Dutch.
- Experience with one of the Belgian insurers
- Strong experience with integrations, including Belmap, RDR(Rapid Dispute Resolution), RDC(Remote Deposit Capture), RSR(Regular Supervisory Report), and others. Should have strong experience to Legal & regulations