Business Change Manager / Process Consultant at N Consulting Ltd

Business Change Manager (Process Consultant – Change Management & CMDB)

📍 Location: London (Hybrid – 2 days WFO)
⏳ Contract Duration: 6 months (extension likely)
 

We’re seeking an experienced Business Change Manager / Process Consultant to drive the adoption and continuous improvement of Change Management and CMDB (Configuration Management Database) processes within ServiceNow.

🔑 Key Responsibilities

Lead and implement process improvements across Change Management and CMDB in ServiceNow

Drive stakeholder engagement and promote process adoption across teams

Deliver training, communications, and change management initiatives to ensure consistent data quality and compliance

Collaborate with IT and business teams to establish clear data ownership and accountability

Monitor and report on process performance to support ongoing improvements

🧠 Must-Have Skills

Proven experience with ServiceNow Change Management and CMDB processes

Strong background in organizational change management and process consulting

Excellent communication, facilitation, and stakeholder management skills

🎯 Nice to Have

ServiceNow Certified System Administrator (CSA) certification

Experience delivering change initiatives in large or complex enterprise environments

🚀 Why Join

You’ll play a key role in shaping and embedding best practices for ServiceNow adoption, driving meaningful change and operational excellence across the organization.