Location: Frankfurt ( Remote) - Travel to the client side in Essen needed 1-2 times per month
Experience: 5+ Years
Language: English
Requirement:
-Content Management. (Adobe experience manager, Adobe Analytics , Web analytics)
-Project Management (PPM)
-Requirement Management, Solution designing,
-Software Product life cycle management
-Interface technics, Integration or API management
-Agile Methodology and Agile way of working.
-Managing a support ticket system, Maintain a quality gate, documentation, and acceptance criteria.
-Experience in Application support and Maintenance
-Understanding design, architecture, and application layout
Areas of responsibility:
-Perform escalated analysis, troubleshooting, testing, and documentation for multiple supported applications.
-Provide Level 2 problem resolution and consulting to end users.
-Incident analysis and resolution in coordination with other IT teams /IT suppliers
-Use available tools, procedures, instructions, and documents to resolve technical problems.
-Liaising proactively with business operations stakeholder