Role: Business Analyst with salesforce (Banking Experience)
Location :Northampton(Hybrid)
Duration: Contract
Key Responsibilities:
- Requirements Gathering & Analysis: Work closely with stakeholders to elicit, document, and prioritize business and technical requirements related to Salesforce CRM and financial crime prevention.
- Salesforce CRM Implementation: Lead the design, configuration, and deployment of Salesforce solutions tailored to business needs, ensuring seamless integration with financial crime management tools.
- Compliance & Regulatory Alignment: Ensure that CRM solutions meet AML, KYC (Know Your Customer), and other financial crime compliance standards, staying up to date with evolving regulatory requirements.
- Process Mapping & Improvement: Analyze and map current business processes, identify gaps, and recommend process improvements to enhance financial crime prevention measures.
- Stakeholder Management: Collaborate with internal teams (sales, compliance, IT, risk, etc.) and external vendors to ensure alignment of project objectives and deliverables.
- Data Analysis & Reporting: Utilize Salesforce and other reporting tools (e.g., Power BI, SQL) to analyze financial transactions and detect potential money laundering or fraudulent activities.
- Risk Mitigation: Identify, document, and propose solutions for risks associated with financial crime, fraud, and money laundering using Salesforce features and functionalities.
- User Training & Support: Develop training materials and conduct workshops to ensure stakeholders are proficient in using Salesforce and its compliance-related features.
- UAT & Testing: Lead User Acceptance Testing (UAT) to validate that Salesforce configurations meet business requirements, especially in areas of compliance and financial crime detection.
Qualifications:
- Bachelor’s degree in Business, Finance, Information Technology, or a related field..
- Salesforce Certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator) is a plus.
- Familiarity with financial crime management tools and integration with CRM platforms.
- Experience working within the financial services industry or with clients in this sector.
- Proven experience in process improvement, stakeholder management, and UAT.
- Knowledge of tools such as Jira, Confluence, and Visio for managing projects and documenting workflows.
- Strong analytical and problem-solving skills, with the ability to handle sensitive and confidential information.